Vauld Guidance on Restructuring, Withdrawals, and Support
This page brings the main Vauld help topics into fewer, clearer answers. It covers restructuring milestones, withdrawal rules, KYC requirements, and support contacts in a more detailed single-page format.
What does the latest second payout guidance mean for creditors?
The 29 January 2026 update explained the second distribution in practical terms. It described the USD 82.3 million token pool, clarified which PRT and VRT creditors could participate, and directed eligible users to the withdrawal request form to confirm their exact entitlement. It also noted that some cases may follow a court-approved alternate release channel, so affected creditors need to rely on the process instructions attached to their category instead of assuming one standard route.
Why were withdrawals paused from 30 June 2025, and what should users expect?
Withdrawals were paused after the new Singapore DTSP regime introduced regulatory uncertainty around how releases should continue. The notice presented the pause as a precautionary compliance step while MAS guidance was being clarified and the restructuring team reviewed the next lawful process. In practical terms, users were told not to treat the pause as a normal technical delay, but as a regulatory hold that required official follow-up before withdrawals could resume under updated conditions.
How does the scheme operate after becoming effective on 16 August 2023?
After the Singapore Court sanctioned the scheme on 10 August 2023 and the filing was completed on 16 August 2023, the restructuring framework moved into its operating phase. The scheme materials explained the 36-month structure, how distributions would be handled, what communication rules creditors should follow, and how unclaimed balances or unresolved cases would be treated. 1 They also gave creditors a clearer view of how recovery decisions, creditor tracks, and later notices fit into one overall process rather than isolated announcements.
How does the withdrawal process work once an account becomes eligible?
Once withdrawal access is enabled, the user must log in, choose a token with an available withdrawable balance, enter the destination wallet address, and confirm the request with OTP. The request is then reviewed internally before release, which means visibility of balance does not always mean immediate settlement. The guidance also made it clear that blockchain network fees can still apply, while Vauld itself said it was not charging a separate platform withdrawal fee in that process flow.
Why is KYC required again, and what happens if my documents changed?
KYC was positioned as a necessary condition for withdrawal access even if a user had previously completed verification on the platform. The reason given was account security, regulatory compliance, and the need to confirm that assets are released to the correct person under the restructuring process. If names, identification numbers, addresses, or supporting documents changed, users were instructed to contact enquiries@vauld.com so records could be updated before the withdrawal flow moved forward.
What did the performance briefs and creditor town halls generally cover?
Across the periodic performance briefs, creditors were given broader status updates rather than one-off announcements. These reports usually covered liquid distributions, illiquid recovery work, cash flow expectations, technology or process changes, claim activity, and any developing business or recovery initiatives. The town halls complemented those reports by giving creditors a live forum to hear progress summaries, understand moderation rules, and raise follow-up questions through the official restructuring support channel.
Where should users go for support, and what topics does this page answer?
For regular support questions, users are directed to hello@vauld.com, while restructuring-specific issues are routed to enquiries@vauld.com. This page is meant to serve as the short reference point for the most common help topics, including restructuring milestones, withdrawal changes, KYC requirements, scheme operation, and support routing. If a case depends on creditor status, court instructions, or document corrections, the safest approach is to use the matching support channel and rely on official Help updates instead of informal summaries.